Warranty

What’s covered

• Manufacturing defects in materials and assembly
• Battery capacity that drops below 70% within the first year
• Charging IC, controller and connector failures under normal use
• Hinge, magnet and mount mechanism failures under normal use

What’s not covered

• Cosmetic wear from regular use (scuffs, fading)
• Damage from drops, liquid, or extreme temperatures
• Damage from using non-original cables or accessories rated beyond the product’s specs
• Repairs attempted by unauthorised parties

Claiming warranty

1. — 01

   Contact us

   Message us on WhatsApp or email with your order ID, the product name, and a short description of the issue. Photos or a quick video help.

2. — 02

   Diagnostic

   We may ask for a few troubleshooting steps. If the issue is covered, we’ll arrange pickup (Kathmandu Valley) or ask you to ship it back.

3. — 03

   Repair, replace, or refund

   If the issue is covered, we repair the unit at no cost. If repair isn’t possible, we replace it. If neither is possible, we refund.